ASSISTANT STORE MANAGER

Goodwill Industries of Arkansas•Newport, AR

5d•$21 - $0

About The Position

The Assistant Store Manager assists the Store Manager with day-to-day store operations and performance, helping the store meet or exceed budget while complying with company standards, policies, and procedures. In the Store Manager’s absence, this role is responsible for store operations, employees, banking, and customer and donor inquiries or complaints. The role supervises and supports staff, helps maintain merchandise and store presentation, oversees transactions and records, and helps ensure a clean and safe environment. It also supports donor development, loss control, and the store’s operation during designated hours. The position may involve occasional travel within Arkansas, frequent physical exertion, and exposure to unfit donated goods.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical/administrative work, or equipment operation, and two years of related experience and/or training; an equivalent combination of education and experience is acceptable.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and other employees.
Valid driver’s license.
Intermediate 10-key software skills.
Basic accounting software skills.

Responsibilities

Operate the store in the Manager’s absence, including maintaining the store and employees, handling banking, and responding to customer and donor inquiries and complaints.
Assist the Store Manager with day-to-day store operations and store performance to meet or exceed budget while complying with company standards, policies, and procedures.
Supervise staff and provide oral and written communication regarding work performance as necessary.
Assist with interviewing applicants and conducting workplace orientations for new hires as needed.
Ensure personnel files are maintained securely.
Ensure proper customer service to donors and customers, and assist in developing additional donors for the store.
Motivate employees to reach production guidelines.
Monitor and control the receiving, pricing, displaying, and selling of store merchandise within price ranges established by Goodwill management.
Keep the interior and exterior of the store adequately stocked and attractive.
Balance cash register receipts, prepare daily bank deposits, and maintain records of store transactions for each business day as scheduled.
Make bank deposits as needed; deposits must be made alone in a personal or company vehicle.
Use the cash register to total sales, accept payments, and authorize voids, returns, exchanges, and merchandise credit.
Ensure proper rotation of all store merchandise.
Manage loss control by observing customers and employees and reporting suspicious activity to the Loss Prevention Director.
Ensure items are not given away without authorization.
In the Store Manager’s absence, complete personnel and payroll records in a timely manner, along with other paperwork required for daily store operations.
Ensure a clean and safe environment in the store, processing area, and/or donation center through good housekeeping practices or delegation of those tasks.
Ensure correct sales reports are submitted daily as directed by the Manager.
In the Manager’s absence, maintain employees’ daily attendance records and forward absence and vacation requests to the VP of Donated Goods.
Ensure the store is open and operational during designated hours.
Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
Act as a positive role model for employees, trainees, and customers in professional development.
Perform other related duties as required or assigned.