Assistant Store Manager

MFA Oil Company • Raytown, MO

7d

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly, following company programs, policies, and procedures. They ensure customers are educated about maintenance and repairs and that appropriate follow-through occurs. The role supports the Store Manager in day-to-day operations, sales, staff development, financial oversight, inventory, and compliance with Big O Tires standards.

The position requires working with customers and staff, contributing to sales and profitability, and helping maintain store facilities and equipment. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

MFA Petroleum Company is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and Big O Tires locations in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane across several states and also operates BluSphere Energy and APM.

Requirements

• Be at least 18 years of age.
• Be able to obtain the appropriate state Motor Vehicle Inspection license within one year of hire.
• Have previous experience in retail or automotive sales or service.
• Be able to learn new concepts and use technical materials.
• Be able to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
• Be able to consistently operate a computer and other office productivity machinery.
• Be willing and able to work with hazardous materials.
• Be able to consistently work in outdoor weather conditions.
• Be able to safely operate automatic- and manual-transmission vehicles.
• Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
• Have vision, hearing, speech, and the ability to detect odors.
• Have a valid driver’s license to move customer vehicles in and out of the shop area.
• Be available to work holidays, weekends, and after regular business hours as needed.
• Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Be able to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Meet company requirements, including successful pre-employment screenings.
• Have legal authorization to work in the United States.

Nice To Haves

• High school diploma or GED equivalent.
• Two or more years of experience in retail or sales industries.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Ability to effectively lead a team.
• Strong verbal communication skills.
• Sales abilities.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage multiple tasks and projects.
• Ability to perform detailed work accurately.

Responsibilities

• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences.
• Ensure the location opens and closes promptly and consistently according to store operating hours.
• Perform store operations, including customer service, sales, shop management, and office responsibilities.
• Promote sales by explaining the benefits of services and products to customers.
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, prioritize and promote needed products and services, and consistently review work orders for accuracy.
• Perform management functions when the Store Manager is absent.
• Assist with training and implementing company programs, policies, and procedures.
• Guide staff in resolving difficult questions or customer concerns.
• Coordinate with the Store Manager to set goals and strategies for budgeted sales, gross profit percentages, expense control, and payroll objectives.
• Assist the Store Manager with financial operations, including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying daily bank deposits; and organizing, documenting, and processing adjustments.
• Help monitor employee productivity according to established policy.
• Assist with bi-weekly inventory replenishment and month-end physical inventory.
• Assist the Store Manager with reports and provide information to company personnel as directed and in a timely manner.
• Attend and assist with weekly store meetings covering safety issues, store policies and procedures, and product information changes.
• Manage ticket average and profitability and help the Store Manager meet company expectations.
• Ensure facilities and equipment are maintained according to company guidelines and Big O Tires standards.
• Complete daily Today’s Class Technician training and other required training on time.

Benefits

• Competitive wages.
• Paid time off.
• Paid company holidays.
• Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
• Medical, dental, and vision benefits.
• Employee assistance program.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match and pre-tax and Roth options.
• Internal advancement and professional development opportunities, including on-the-job training.
• Educational expense assistance for employees pursuing education aligned with their employment within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed