Assistant Store Manager - Green Bay East

Goodwill NCW Jobs•Green Bay, WI

16h

About The Position

The Assistant Store Manager provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager. The role oversees the donation-door-to-store-floor process, ensuring proper stewardship of donations and a customer-centric shopping experience. It supports store operations and talent management, including hiring, onboarding, training, performance management, mentoring, and team development. The Assistant Store Manager helps execute business strategies and deliver forecasted sales, production, financial, and operational goals, including goals related to staffing, scheduling, payroll, growth, expenses, mission integration, budgeting, and safety. The position helps execute and sustain standard operating procedures and store standards for presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies. It manages change through planning, communication, and coaching, maintains a consistent presence throughout the store, and solicits team-member feedback. The role also supports regulatory compliance, facility and equipment audits, safe work practices, marketing and communication strategies, and community mission awareness. It manages a broad range of retail activities, including scheduling, opening and closing, production efficiency and volume, cleanliness, security, performance metrics, leader checklists, and team communications. Other duties may be assigned. Work is performed primarily in a standard retail backroom or warehouse environment, with extensive team-member contact and frequent interruptions. The role requires a flexible schedule, including holidays, evenings, and weekends, and regular, timely attendance.

Requirements

High school diploma or equivalent preferred.
Excellent time management and prioritization skills, including the ability to manage multiple tasks simultaneously under time constraints.
Excellent communication, customer service, and attention-to-detail skills.
Excellent problem-solving and decision-making skills.
At least basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver’s license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Nice To Haves

Four or more years of leadership experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Provide oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
Oversee the donation-door-to-store-floor process, ensuring stewardship of donations and a customer-centric shopper experience.
Assist with talent management, including hiring, onboarding, training, performance management, mentoring, and development.
Assist in executing business strategies to meet or exceed forecasted sales and production plans.
Assist in delivering assigned store financial and operational goals, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Execute and sustain department standard operating procedures and standards for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies.
Manage change through planning, communication, and coaching; maintain a consistent presence in the store and seek feedback from team members.
Assist with regulatory compliance, facility and equipment audits, and safe work practices.
Execute marketing, advertising, and communication strategies as directed, and work with community members on mission awareness and advancement.
Manage retail activities such as scheduling, opening and closing procedures, production efficiency and volume, cleanliness, safety and security procedures, and performance metrics.
Ensure completion of leader checklists and team communications.
Lead hiring, onboarding, training, performance management, mentoring, and development, including cross-training team members.
Perform other duties as assigned.