Assistant Store Manager - Green Bay East

Goodwill NCW Jobs•Green Bay, WI

2d•Onsite

About The Position

The Assistant Store Manager provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager. The role oversees the donation-door-to-store-floor process, ensuring donations are properly stewarded and shoppers receive a customer-centric experience. The Assistant Store Manager helps deliver assigned store financial and operational goals, execute business strategies, and meet or exceed sales and production forecasts. The position supports talent management, including hiring, onboarding, training, performance management, mentoring, and development. It helps execute standard operating procedures and maintain store presentation, organization, facility layout and maintenance, quality control, safety, and compliance. The role also supports scheduling, payroll, staffing, budgeting, expenses, store growth, mission integration, production efficiency, cleanliness, security, opening and closing procedures, performance metrics, leader checklists, and team communications. The Assistant Store Manager manages change through planning, communication, and coaching; maintains a visible presence in the store and seeks team member feedback; conducts facility and equipment audits; promotes safe work practices; and executes marketing, advertising, and communication strategies under the direction of the Store Manager and Regional Manager. The role also works with community members to advance awareness of the organization’s mission. Other duties may be assigned.

Requirements

High school diploma or equivalent preferred.
Four or more years of leadership experience preferred.
Excellent time-management and prioritization skills, including the ability to handle multiple tasks simultaneously under time constraints.
Excellent communication, customer service, and attention to detail.
Excellent problem-solving and decision-making skills.
Basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver’s license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, and maintain regular and timely attendance in accordance with the assigned work schedule.
Ability to sit or stand for prolonged periods, up to eight hours.
Ability to independently twist, lift, carry, push, or pull 10 to 25 pounds; objects over 25 pounds require a team lift.
Ability to reach approximately 54 inches and frequently stoop, bend, kneel, and crouch.
Sufficient hand and finger dexterity to perform detailed tasks.
Ability to verbally communicate to exchange information.

Nice To Haves

High school diploma or equivalent.
Four or more years of leadership experience.

Responsibilities

Provide oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
Oversee the donation-door-to-store-floor process and ensure proper stewardship of donations and a customer-centric shopping experience.
Assist with hiring, onboarding, training, performance management, mentoring, and development of team members and leaders.
Help execute business strategies and meet or exceed forecasted sales and production plans.
Assist in delivering financial and operational goals, including goals related to people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Execute and sustain department standard operating procedures and store standards for presentation, organization, facility layout and maintenance, quality control, and safety.
Manage change through effective planning, communication, and coaching.
Maintain a consistent presence throughout the store and engage with team members to seek feedback.
Assist with regulatory compliance, conduct facility and equipment audits, and promote safe work practices.
Execute marketing, advertising, and communication strategies as directed, and work with community members on mission awareness and advancement.
Manage retail activities such as scheduling, opening and closing procedures, production efficiency and volume, store cleanliness, safety and security procedures, and performance metrics.
Ensure completion of leader checklists and team communications.
Develop a high-performing team, including cross-training team members.
Perform other duties as assigned.