Assistant Store Manager

Mejuri•San Diego, CA

7d•Onsite

About The Position

As an Assistant Store Manager at Mejuri, you’ll support the store leadership team with day-to-day operations and help deliver an exceptional retail experience. Reporting to the Store Manager, you will assist in overseeing store performance, driving sales, and ensuring an excellent customer experience. You will serve as a go-to resource for STACK and partner with the Store Manager across operations, inventory control, and merchandising. You will help the team meet KPIs such as customer retention, conversion rates, and NPS, while fostering operational efficiency, team engagement, and a positive, high-energy work environment. The role spans customer experience and sales leadership, store operations and inventory, merchandising, and people development. Responsibilities include coaching team members on Mejuri’s Steps of Selling, supporting service offerings, maintaining inventory and order fulfillment standards, safeguarding product, upholding visual standards, and supporting onboarding, training, scheduling, performance assessment, and employee relations.

Requirements

Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
Strong leadership skills and experience supporting, coaching, and motivating a team.
Solid understanding of excellent customer experience and how to deliver it on the sales floor.
Excellent communication skills.
Comfort working in a fast-paced, entrepreneurial environment that values experimentation and iteration.
Proficiency with point-of-sale systems, inventory management software, and other retail technology.
Awareness of local markets and requirements relevant to new store openings.

Nice To Haves

Leadership experience in a high-volume retail environment.
Experience opening a store from scratch in partnership with a Store Manager.
Experience working at a start-up or fast-growing company.

Responsibilities

Lead by example and uphold Mejuri’s Steps of Selling through communication, training, and validation of the in-store customer experience.
Drive personal and team performance and engagement to maximize sales and achievement of KPIs.
Support positive customer experiences and promote services including piercing and engraving.
Partner with Operations teams to conduct monthly inventory and cycle counts, ensuring teams have appropriate technology and troubleshooting guidance.
Manage back-of-house order flow for in-store sales, phone sales, and BOPIS, meeting packaging and delivery standards.
Maintain back-of-house organization, including display and sellable inventory, packaging, and supplies.
Use retail technology and support its effective use; mitigate internal, external, and administrative product loss.
Identify and urgently escalate opportunities, gaps, risks, roadblocks, and operational inefficiencies, partnering with cross-functional teams as needed.
Uphold Mejuri visual presentation, cleanliness, and functionality standards.
Monitor assortment performance and identify actions to improve sell-through.
Execute or participate in retail campaign signage and window implementation and maintenance.
Validate display forms, graphics, furniture, and decor; report missing or damaged display tools to appropriate teams.
Coach and inform store team members about updates or changes to visual merchandising practices.
Support the successful onboarding and integration of new store team members.
Validate completion of instructor-led, on-the-job, and self-study training.
As required, support accurate, high-quality scheduling inputs and responsible live-week management.
Validate regular and accurate employee assessments against performance review criteria and KPIs.
Build healthy relationships and foster a positive, engaging work environment.
Adhere to and validate policies and compliance practices.
Partner with the Store Manager on sales, reporting, payroll budgets, and expense control.

Benefits

Comprehensive medical, dental, and mental health coverage in the US and Canada, designed with flexibility, inclusivity, and reproductive health in mind.
401(k) and commuter benefits plans in the US.
Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
Paid time off, including vacation and sick days.
Four months of parental leave salary top-up at 80%, with personalized return-to-work plans.
Monthly retail bonus program.
Equity program.
Regular feedback through performance reviews.
In-house retail learning program.
Product discount.