Assistant Store Manager

O'Reilly Auto Parts•Cambridge, NY

27d•$16 - $22

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or working an opposing shift and leads team members in serving customers. Bilingual candidates are encouraged to apply. The Assistant Store Manager helps maintain customer service standards, staff the retail sales counter, coach and train team members, support hiring, oversee customer orders and returns, and ensure merchandise and transactions are handled according to company procedures. The role also supports merchandising, policy compliance, store opening and closing, security, and maintenance of store facilities and equipment. Other duties may be assigned. O’Reilly Auto Parts describes a promote-from-within philosophy and offers career-growth opportunities. The compensation range is $16.00–$22.00 per hour; actual hourly pay will equal or exceed the applicable local minimum wage. Additional annual, quarterly performance, or situational premiums may also be paid.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom and team-member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting goals, providing feedback, coaching and mentoring team members, and keeping training current.
Support recruiting and hiring by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure telephones are answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly and customers are contacted about arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
Ensure all merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, posted schedules, management approval procedures for schedule changes, and clock-in/clock-out requirements.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security lights and alarms.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.