Assistant Store Manager

Genuine Parts Company • Henderson, NC

20d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity.

This role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs, along with keyholder responsibilities for opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift up to 60 pounds in some situations.
• Customer-centric approach toward both external and internal customers.
• Ability to meet the physical demands of extended standing and walking, frequent bending, stooping, and reaching, and use of ladders or stools.
• Visual accuracy for identifying part numbers and sequences.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

• Technical or trade school courses or degree completion.
• Experience in the automotive aftermarket service industry or automotive hobby/DIY; willingness to learn automotive topics is also noted.
• Background or passion related to the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
• ASE certifications.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
• Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and problem-solve.
• Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist as needed.
• Support talent development through coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED