Assistant Store Manager

Carter's • Lawrenceville, GA

7d

About The Position

As an Assistant Store Manager at Carter’s, you will serve as a welcoming first point of contact for growing families and help customers find products for important moments in their parenting journey. You will foster an inclusive environment, support the development of employees, and educate yourself and others about product styles, features, and benefits. You will work with the Store Manager to lead store operations, customer service, merchandising, and team performance.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Nice To Haves

• Positive and solutions-oriented mindset.

Responsibilities

• Execute workforce management to maintain a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Analyze the business, communicate and drive KPIs with the team, and take action to improve results.
• Build customer loyalty through company-sponsored programs, including credit programs.
• Support the Store Manager in recruiting, hiring, training, developing, and retaining the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdowns, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree through the Advance You Program
• English as a second language learning opportunity
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Professional and personal development
• Training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED