Assistant Store Manager
About The Position
European Wax Center is seeking an Assistant Center Manager to support daily center operations, achieve sales goals, and deliver exceptional customer service. The role leads by example to create outstanding guest experiences, supports a positive and performance-oriented workplace, and helps the team grow through recruiting, training, coaching, and retention. Responsibilities also include selling Wax Passes, overseeing loss prevention, expense control and cleanliness, executing operational systems and processes, and organizing outreach and marketing events. The position offers the opportunity to work with a successful team in a modern facility and grow a career in the beauty lifestyle industry. The workplace is described as fun and safe, and compensation includes an hourly wage and performance incentives. The employer describes its centers as modern, clean, sanitary facilities with private suites and licensed, trained specialists.
Requirements
- Proven track record of success with sales and customer service.
- Effective communication skills in guest relations, conflict resolution, individual coaching, and group presentations.
- Enthusiasm for the brand and beauty industry.
- Outgoing, energetic, resourceful, and detail-oriented.
- Ability to evaluate issues, establish priorities, and pivot direction when necessary.
- Ability to work a flexible schedule, including days, evenings, and weekends.
Responsibilities
- Lead by example and inspire the team to create outstanding guest experiences.
- Ensure every guest has a memorable and inviting experience.
- Train and coach Associates.
- Support and enhance a positive, fun, and performance-oriented workplace culture.
- Recruit, train, and retain Sales Associates and Estheticians.
- Sell Wax Passes.
- Oversee loss prevention, expense control, and center cleanliness.
- Foster a positive work environment that encourages new ideas and innovative problem solving.
- Implement and execute systems and processes consistent with a high-performing franchise.
- Organize outreach and marketing events.
- Act as an effective trainer and motivator for the team.
Benefits
- Discounted waxing services and retail products.
- Competitive hourly wage plus performance bonuses; expected rate is $17–$23.50 per hour based on prior experience, skillset, and personal performance.
- Employer-paid basic life and AD&D insurance.
- Employer-subsidized health insurance and other supplemental insurance offers.
- Paid time off that increases with tenure.
- Employee referral and guest referral programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
