Assistant Store Manager

Staples Inc. • Carlsbad, CA

3d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They work with their teams to establish customer relationships that build loyalty, provide total solutions to meet customer needs, and grow the business. The role guides the team in being positive, inclusive, and collaborative while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. The role shares responsibility for total store operations and cost control, acts as the Floor Leader, and partners with the General Manager on operational tasks.

Requirements

• At least 2 years managing a sales team in a retail or services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, driving conversions, and providing total solutions to customers.
• Develop the team to deliver results through coaching, training, and role playing.
• Attain sales and services goals, profit margin, and execution of store operations.
• Establish business cadence for sales readiness.
• Provide daily direction for merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to change and responsibilities.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed