Assistant Store Manager

Extra Space Storage • Providence, RI

5d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position works between multiple stores in the district. The listed location is closed on Sundays.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with good communication skills and a passion for helping people. Applications are accepted until the position is filled.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED required.
• Regular tasks include standing, walking, climbing stairs, bending, and sitting.
• Regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.
• Perform indoor and outdoor duties with exposure to seasonal weather conditions.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Support sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness throughout the site, including the office, storage building interiors and exteriors, and surrounding areas; tasks may include sweeping, mopping, and grounds maintenance.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns involving billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours and potential Sundays off, depending on location.
• Growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED