About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role contributes to merchandising execution, expense and inventory management, team training and development, human resources activities, and outstanding customer service. The position is responsible for the quality and performance of retail staff, supporting company policies, operational compliance, safety, and business standards. The work week is not to exceed 40 hours, with a flexible schedule that may include days, nights, weekends, and holidays. The employee may need to work in multiple stores within the assigned district and travel by car, plane, or train.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
  • Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive or confidential situations.
  • Ability to think strategically and plan and organize effectively.
  • Professionalism in all situations.
  • Proficient analytical ability to gather and summarize report data, solve administrative problems, and prioritize work.
  • Results-driven critical and creative thinking, project management, time management, analytical, and organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives precisely and consistently.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
  • Reliable transportation.
  • Willingness to travel by car, plane, or train.

Responsibilities

  • Support the Store Manager in daily store operations and execution of store goals.
  • Oversee the quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to gain commitment to store goals and training standards.
  • Assist with recruitment, selection, training, and development of store personnel.
  • Assist with and provide feedback to the Store Manager on annual performance evaluations for store employees.
  • Assist with expense management and develop strategies to help stores perform within budget.
  • Help monitor and identify potential loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support employee training in suggested selling and merchandising techniques.
  • Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
  • Assist with accurate and regular merchandise inventory counts.
  • Perform other duties as assigned.
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