ASSISTANT STORE MANAGER
About The Position
The Assistant Store Manager assists the Store Manager with day-to-day store operations and performance, helping the store meet or exceed budget while complying with company standards, policies, and procedures. In the Store Manager’s absence, this role is responsible for store operations, employees, banking, and customer and donor inquiries or complaints. The position is full-time, based in Bentonville, Arkansas, and pays $21.00 per hour. The job shift is listed as any (AM/PM). Occasional travel within Arkansas may be required. The work involves frequent physical exertion and exposure to unfit donated goods.
Requirements
- High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical or administrative work, or equipment operation; alternatively, an equivalent combination of education and experience.
- Two years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to communicate information effectively and respond to questions in person-to-person and small-group settings with customers, clients, the general public, and other employees.
- Valid driver's license.
- Intermediate 10-key software skills.
- Basic accounting software skills.
Responsibilities
- Supervise staff and provide oral and written communication about work performance as needed.
- Assist with interviewing applicants and conducting orientations for new hires when needed.
- Maintain personnel files securely.
- Ensure proper service to donors and customers, and assist in developing additional donors for the store.
- Motivate employees to meet production guidelines.
- Monitor and control the receiving, pricing, display, and sale of merchandise within price ranges established by Goodwill management.
- Keep the interior and exterior of the store adequately stocked and attractive.
- Balance cash register receipts, prepare daily bank deposits, and maintain daily transaction records; make bank deposits as needed, alone in a personal or company vehicle.
- Operate the cash register, accept payments, and authorize merchandise voids, returns, exchanges, and credits.
- Ensure proper rotation of store merchandise.
- Manage loss control by observing customers and employees, reporting suspicious activity to the Loss Prevention Director, and ensuring items are not given away without authorization.
- Complete personnel, payroll, and other day-to-day operational paperwork in a timely manner when the Store Manager is absent.
- Maintain a clean and safe store, processing area, and/or donation center, including delegating housekeeping tasks to store employees.
- Ensure daily sales reports are submitted as directed by the manager.
- Maintain daily employee attendance records and forward absence and vacation requests to the VP of Donated Goods when the manager is absent.
- Ensure the store remains open and operational during designated hours.
- Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
- Act as a positive role model for employees, trainees, and customers in professional development.
- Perform other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
