Assistant Store Manager

Goodwill Industries of New Mexico•Santa Fe, NM

27d•Onsite

About The Position

Goodwill Industries of New Mexico is hiring an Assistant Store Manager to support the successful operation of a retail store. The position involves providing customer service, training and motivating employees, and assisting with the planning, coordination, and direction of daily store activities. The role helps create a positive public image of Goodwill and supports the integration of people with barriers to employment into the retail setting. The Assistant Store Manager works in conjunction with the Store Manager and directly supervises employees in the assigned store or facility. The position offers a starting base pay of $18.25 per hour and guarantees 38 hours per week. Candidates must have a high school diploma or GED, three years of progressive retail experience including one year of supervisory experience (or an equivalent combination of education and experience), and meet the stated driving, background-check, and drug-test requirements.

Requirements

High school diploma or GED.
Three years of progressive retail work experience, including one year of supervisory experience, or an equivalent combination of education and experience.
Ability to pass a criminal background check and drug test.
Valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, a dependable vehicle, and a clean driving record.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Knowledge of visual merchandising and sales promotion.
Knowledge of basic math, accounting, and cash management.
Skill in increasing sales and profitability and supervising assigned staff.
Skill in operating word-processing, spreadsheet, and database software.
Ability to maintain confidentiality and motivate employees.
Ability to calculate figures and amounts, including discounts, interest, and percentages, and to operate a cash register.
Ability to communicate efficiently and effectively verbally and in writing, provide excellent customer service, and read, write, and understand English.
Ability to interact and maintain good working relationships with individuals from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varying work schedules, work independently, manage time, handle multiple tasks, and meet deadlines.
Ability to use hands and fingers to handle or feel, reach with hands and arms, and see, talk, and hear; frequent sitting and walking; ability to stand for eight or more hours when required; and occasional stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.
Ability to work indoors in a retail setting with frequent public contact and occasional exposure to outside weather conditions.

Responsibilities

Follow Goodwill attendance and punctuality policies and provide excellent customer service.
Maintain a clean store environment, attractive displays, and a presentable and personable staff to promote a positive public image of Goodwill.
Answer and resolve customer complaints and inquiries.
Communicate merchandise shipment concerns and store progress, concerns, and problems to the Store Manager.
Ensure the store opens and closes on schedule and take appropriate security precautions.
Ensure store personnel understand and follow loss prevention procedures and policies.
Assist with administrative and clerical store operations, including ordering supplies, handling mail, and handling cash according to store procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports, and ensure daily deposits are made as required.
Monitor sales-floor merchandise and supply levels, adjust them as needed, and ensure merchandise pulls are completed weekly.
Oversee the quality of goods placed on the sales floor.
Integrate people with barriers to employment into the retail store setting.
Reconcile cash with sales receipts, keep operating records, and prepare records for accounting.
Assist in preparing employee work schedules and accurately recording hours worked.
Supervise the sales floor, including cashier functions, processing area, and donation center, to ensure accountability.
Assist the Store Manager with personnel actions, including performance reviews and disciplinary actions, with guidance from Management and Human Resources.
Perform retail associate duties as needed.
Ensure HIPAA compliance and maintain the safety of people served and staff under supervision.
Ensure CARF compliance, maintain applicable standards, implement CARF standards in programs, and follow professional ethics and the Code of Conduct/Business Ethics policy.
Maintain confidentiality of privileged information.
Train employees; plan, assign, and direct work; assist with performance appraisals and employee recognition or discipline; and help address complaints and resolve problems with management guidance.
Perform other incidental and related duties as required and assigned.