Assistant Store Manager

Twelve Oaks Mall•Novi, MI

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager positions support Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks, work with the Store Manager and Leadership Team to develop sales and recruit Teammates, and help train and motivate the team. They act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, while most responsibilities are shared. The role centers on delivering excellent Guest service and driving sales through product knowledge, personal selling, client relationships, and coaching. It also involves recruiting, training, and developing Teammates; maintaining visual and merchandising standards; and completing store operations, planning, and leadership duties. The position assists the Store Manager with supervision and store operations and may require travel to other district stores, including overnight travel, and relocation. This is a full-time position in a retail store setting. The work includes regularly standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and handling merchandise; occasional sitting; and lifting and maneuvering up to 50 pounds. The noise level is usually moderate.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Ability to operate a motor vehicle and travel, including overnight as required.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical activities described for the role, including standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing.
Ability to provide and receive feedback, support leadership, solve problems, and maintain professional relationships with Teammates and Management.
No visa sponsorship is available.

Responsibilities

Deliver friendly, engaging, and knowledgeable Guest service throughout the store, including the sales floor, fitting rooms, front area, and register.
Recommend and locate merchandise based on Guest needs, suggest additional items, demonstrate products, and create a wardrobing experience.
Meet personal sales and business-builder goals, contribute to store sales performance, and use the Sales Presentation Guide (SPG) to support sales presentations.
Build Guest relationships and client-based business; support loyalty, fit appointments, Buckle credit card, and Guest Connect activities.
Work with the Store Manager to plan sales goals, set education focuses, and support store business goals.
Recruit, train, coach, motivate, and develop Teammates; assist with staffing, interviews, onboarding, training shifts, and follow-through on training needs.
Promote a positive floor culture, model dress and service standards, and communicate with fellow leaders and Teammates.
Lead department and segment activities, execute department calendars, track delegated work, and support denim showmanship and product education.
Own and influence visual merchandising and zone execution; assign projects, demonstrate visual tools, review standards, and communicate merchandising opportunities.
Maintain a well-sized, organized, clean, and shoppable sales floor and backroom; process and display freight appropriately.
Complete operational tasks including opening and closing checklists, markdowns, pulls, freight, recalls, returns to vendors, and inventory of supplies.
Follow and teach point-of-sale procedures, payment, return, exchange, and Loss Prevention policies; conduct daily bag and purse checks as required.
Recognize security risks and theft, respond to emergencies in the Store Manager’s absence, and report policy violations or concerns promptly and confidentially.
Complete assigned shifts and cover shifts when needed; handle schedule changes professionally.
Assist the Store Manager in supervising the store and provide feedback about merchandise handling and store operations.
Maintain relationships and communication with Corporate Office departments to support store operations.
Complete new-hire paperwork and tasks promptly and accurately according to Human Resources guidelines and legal policies.
Travel to and cover other stores within the district based on business needs.
Perform special projects and other duties as assigned.