Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Lenoir City, TN

24d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and helps maintain a friendly, customer-service-oriented environment that is properly staffed and well trained. It also oversees product quality and freshness, stocked departments, store cleanliness, merchandising, and promotions. The Assistant Store Manager serves as a leader for the store and a good neighbor to the surrounding community, while ensuring policies and procedures support the safety and security of associates, customers, and the company. The role oversees hiring and termination, associate training, labor compliance, customer service, safety and security, loss prevention, fund handling, store reporting, department projections, inventory, pricing, and compliance with health, OSHA, HACCP, and other applicable requirements. It involves regular interaction with customers, associates, management, and supervision, as well as resolving complaints and issues. Work hours may include nights, weekends, and holidays, and the position requires on-site attendance during scheduled shifts. Food City describes itself as a privately held, family-owned company focused on serving its communities and supporting associate involvement in local civic organizations. The company states that it offers flexible schedules.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with people at various organizational levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure required department and computer-based training is completed to support associate retention.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee safety and security measures, including measures related to theft and robbery.
Interact professionally with management, associates, supervision, and customers.
Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
Conduct monthly store key-accountability checks.
Monitor and oversee compliance with local, state, federal, and company labor guidelines, including rules for associates under age 18.
Oversee and monitor policies regarding sales of alcohol and tobacco products.
Check, complete, and send department and management reports, documents, and paperwork to appropriate recipients through written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory in all departments while limiting out-of-stocks and days of supply on hand.
Oversee and monitor accurate retail pricing within company guidelines.
Monitor competitor prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervision, associates, management, or customers.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policy for company and personnel information.
Understand and enforce policy regarding refrigeration alarms.
Perform other duties as required.