Assistant Store Manager

O'Reilly Auto Parts•Colorado Springs, CO

1d•$15 - $22

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This position manages the store when the Store Manager is absent or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply, and Spanish is highly desired. O’Reilly Auto Parts describes its track record as one of growth and stability and promotes career development through a promote-from-within philosophy. The company is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities. The company electronically monitors use of company-provided systems and uses video cameras in common internal and external areas.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager in setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
Ensure telephone calls are answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes or deviations, and proper clock-in and clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; securing the building; arming or disarming alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.