Assistant Store Manager

Carter's•Snellville, GA

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families and help customers find products for milestones throughout their parenting journey. You will help foster a welcoming and inclusive environment, develop employees’ skills, and educate yourself and others about product styles, features, and benefits. You will support store operations, customer service, team development, sales performance, and merchandising in partnership with the Store Manager. Carter’s is a North American retailer of apparel and products for babies and young children, with Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. The company describes a close-knit culture and offers team training and development programs. The role requires availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week. It also requires the ability to lift 40 pounds as needed and perform other physical activities.

Requirements

At least 1 year of retail or related management experience.
High school diploma or GED.
Effective and professional verbal and written communication skills.
Demonstrated leadership, supervisory, and customer engagement skills.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.
Positive and solutions-oriented mindset.

Responsibilities

Execute workforce management to support a genuine customer focus on the sales floor.
Welcome customers and assist them with product styles, features, and benefits.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
Build customer loyalty through company-sponsored programs, including credit.
Assist the Store Manager with recruiting, hiring, training, and developing the store team.
Recognize exceptional performance and redirect employees when needed.
Plan, track, analyze, and report task completion and financial results using company tools.
Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdowns, and product placement.
Reduce loss through customer service, education, and operational controls.