Assistant Store Manager

Genuine Parts Company•Bolingbrook, IL

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. It provides critical oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in as needed to maintain standards, provide coverage, and ensure continuity. The role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The position is based in a retail and warehouse environment with frequent customer interaction. It involves extended periods of standing and walking, moving parts and equipment, frequent bending, stooping, and reaching, and using equipment such as hand trucks, dollies, and hydraulic lifts. The position offers a starting hourly rate of $20.00; rates for other positions are determined by individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships; customer-centric approach toward external and internal customers.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Ability to stand and walk for extended periods and frequently bend, stoop, and reach, including use of ladders or stools.
Visual accuracy for identifying part numbers and sequences, and ability to multitask while maintaining attention to detail.
Willingness to learn automotive subject matter if lacking automotive aftermarket service industry or hobby/DIY experience.

Nice To Haves

Technical or trade school courses or degree completion.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world.
Experience in a parts store, auction, retail store, auto body/collision shop, or management in fast food, restaurant, or convenience store settings.
ASE certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for store direct reports and labor-planning financial impact.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor results, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.