Assistant Store Manager

Genuine Parts Company•Des Moines, IA

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and make NAPA a dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks, by coaching team members, monitoring progress, and stepping in when needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to Store Manager. It may involve overtime scheduled according to business need and keyholder responsibilities for opening and closing the store. The Assistant Store Manager partners with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance. The role may have direct influence and responsibility for store direct reports and the financial impact of labor planning. It actively sells and builds customer relationships through in-store, phone, and external dealer or wholesale interactions. It also supports administrative work, monitors store metrics, leads and trains team members, supports talent development, and promotes safety, asset protection, operational processes, and continuous improvement. The work takes place in a retail and warehouse environment with frequent customer interaction. It involves extended standing and walking, lifting and moving parts and equipment, frequent bending, stooping, and reaching, and use of ladders or stools and material-handling equipment. The pace requires multitasking and attention to detail, including visual accuracy when identifying part numbers and sequences.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about the automotive field.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with external and internal customers.
Ability to stand and walk for extended periods and frequently bend, stoop, and reach, including using ladders or stools.
Ability to use hand trucks, dollies, and hydraulic lifts.
Visual accuracy to identify part numbers and sequences; ability to multitask and pay attention to detail.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or fast food, restaurant, or convenience store management.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee store opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist when needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Maintain active customer-facing sales responsibilities while supporting store operations and continuity.
Perform keyholder opening and closing responsibilities and work overtime when scheduled based on business need.