Assistant Store Manager V

Heart Of Texas Goodwill Industries•Waco, TX

11d

About The Position

The Assistant Store Manager works with the Store Manager to plan, direct, and coordinate daily operations at an assigned retail store. When the Store Manager is absent, the Assistant Store Manager is responsible for all aspects of running the store. The role drives sales by helping staff understand quotas and goals and by coaching and motivating them to meet those goals. It also supports Goodwill’s mission by efficiently generating revenue for programs serving the community. Assistant Store Manager levels I–V are based on the assigned store’s volume, staffing, and operational complexity. All levels perform the full scope of responsibilities in this description; the assigned level reflects the scale and complexity of the store environment and aligns with established pay bands, not differences in core duties or decision-making authority. The position requires a high school diploma or equivalent, retail experience that includes supervisory or team-lead responsibilities, and the ability to perform the essential functions with or without reasonable accommodation. Applicants must pass a drug screen and undergo a criminal background check; criminal histories will be considered in accordance with applicable law. The role involves standing and walking for up to eight hours per day, frequent bending, twisting, reaching, and hand and arm use, and regularly lifting and carrying up to 30 pounds and occasionally up to 50 pounds.

Requirements

High school diploma or equivalent.
Experience working with diverse populations.
Retail experience, including supervisory or team-lead responsibilities.
Ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
Experience coaching and supporting team members to achieve performance and sales goals.
Familiarity with loss prevention, safety procedures, and adherence to company policies.
Strong problem-solving and customer service skills, including handling escalated customer or operational issues.
Ability to support administrative tasks and scheduling and assist the Store Manager in achieving store performance objectives.
Ability to follow written and verbal instructions.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Ability to work independently and collaboratively.
Strong customer service and communication skills and ability to work effectively with a variety of individuals.
Ability to complete assignments accurately and on time.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Ability to count money accurately and handle financial transactions.
Must pass a drug screen.
Must undergo a criminal background check; consideration of criminal histories will follow applicable law.
Ability to perform all essential functions with or without reasonable accommodation.
Ability to stand and walk up to eight hours per day; frequently bend, twist, reach, and use hands and arms; regularly lift and carry up to 30 pounds and occasionally up to 50 pounds; and meet the stated vision, manual dexterity, talking, and hearing requirements.
Ability to follow instructions and perform job functions safely.

Responsibilities

Work with the Store Manager to maintain staffing at appropriate budgeted levels and schedule employees to meet business needs and maximize operational efficiency.
Work with the Store Manager to recruit, hire, onboard, and train employees, and provide feedback for performance reviews.
Evaluate employee performance consistently and address performance issues promptly.
Maintain adequate merchandise on the sales floor and ensure production and rotation volumes meet or exceed revenue goals.
Work various assigned shifts, including weekends.
Operate the facility within budgeted expense levels and control expenses in relation to revenue.
Manage workflow and facility layout to maintain appropriate stock levels.
Maintain store presentation standards, including organization, merchandising, cleanliness, stock rotations, inventory levels, and signage.
Maintain proper cash controls in accordance with company policies and procedures.
Ensure excellent customer service for shoppers and donors.
Oversee and maintain neat, accurate, and timely assigned reports and records.
Demonstrate professionalism and use best practices in leading store personnel.
Present information effectively and respond tactfully, courteously, and cooperatively to questions from employees, program participants, customers, and the public.
Safeguard company equipment and property, including donated goods, and report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Communicate effectively and appropriately with all levels of store leadership.
Perform other duties as assigned.