Assistant Store Manager

Five Below • Onalaska, WI

1d • Onsite

About The Position

The Assistant Store Manager helps lead store operations and customer service at Five Below, supporting the Store Manager and stepping into store manager duties in their absence. The role focuses on delivering the B.E.S.T. customer service experience, achieving customer service score goals, maintaining front-end merchandising and equipment, and keeping the store clean, recovered, and ready for customers. The Assistant Store Manager also supports recruiting, training, coaching, developing, and supervising crew members, as well as merchandising and World Recovery. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required. The position is hourly and starts at $15.00.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, with travel as required.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register, move merchandise weighing up to 25 pounds, and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience.

Responsibilities

• Ensure crew members deliver excellent customer service through personal customer contact.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained to provide applicable services.
• Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in the Store Manager's absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Complete additional responsibilities assigned by the Store Manager according to store needs.

Benefits

• The posting directs candidates to the company's benefits site for information about health coverage and financial and personal wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED