Assistant Store Manager

Goodwill of the Olympics & Rainier Region•Gig Harbor, WA

13d•Onsite

About The Position

The Assistant Store Manager provides day-to-day supervision of the store, including direct supervision of retail supervisors and hourly employees with access to the vault and/or registers. The role supports store operations and customer needs, oversees financial and safety procedures, and helps ensure the store is maintained and operating within budget. The Assistant Store Manager also participates in hiring, onboarding, loss prevention, and customer service. This position carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

High school diploma or GED.
Three years of related experience in retail supervision or management, with proven incremental supervisory advancement.
Exceptional analytical, judgment, decision-making, and communication skills.
Superior coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics; write routine reports and correspondence; communicate tactfully and effectively with groups of customers or employees.
Ability to perform basic arithmetic, apply basic algebra when working with spreadsheets, and create and manage a departmental budget.
Comfort and proficiency using a computer, mouse, keyboard, 10-key, touchscreen, multiple software screens, and web-based platforms.
Valid First Aid/CPR card meeting OSHA and WISHA standards, obtainable within 30 days of hire.
Self-motivated, resourceful, creative, high-integrity problem solver with a positive approach and ability to build effective working relationships.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Perform all store opening and closing procedures and responsibilities.
Maintain store audits and loss-prevention audits at acceptable levels.
Lead the semi-annual inventory.
Monitor safe procedures and ensure cash handling follows policy.
Oversee supply management and ordering, monitor expenses, and support monthly and annual budget reporting.
Ensure payroll expenses stay within budgeted parameters.
Delegate work to appropriate employees.
Keep wage requests and payroll timekeeping up to date for all employees.
Manage employee reimbursements, petty cash, and travel-related expenses.
Ensure the building and store functions are properly maintained; submit and monitor maintenance requests.
Ensure security and safety systems and procedures are working properly, including door locks, alarms, bank deposits, refunds, vouchers, and incident reports.
Interview and onboard retail employees in accordance with Goodwill recruitment guidelines.
Serve as the store's security captain and work with management and Loss Prevention to protect company assets from internal and external theft.
Deliver exceptional customer service to a variety of customers.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.