Assistant Store Manager

Kohl's•Medford, OR

About The Position

As an Operations Manager or Merchandising Manager, the Assistant Store Manager provides oversight of store operations and/or merchandising while delivering excellent customer service. The role teaches, coaches, and develops associates to execute operational, service, and merchandising processes consistently and efficiently. The position is accountable for key performance measures and overall store results, with a primary goal of driving sales and profitability. The role oversees operational processes, product flow and presentation, customer service, pricing, loss prevention, and associate training. Assistant Store Managers also manage talent, reinforce company policies and safety standards, assess performance indicators, and adjust resources to meet customer needs and workload demands.

Requirements

Must be at least 18 years of age.
Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, which is at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
College degree or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Ensure sound operational processes, including receiving and processing product, stockroom management, and omnichannel fulfillment.
Drive accuracy by completing required business directives, including merchandise disposition practices.
Plan and direct floor replenishment and remerchandising based on sell-through and seasonal changes to maintain appropriate product levels on the sales floor.
Lead point-of-sale and customer service efforts to deliver fast transactions and a compelling customer experience.
Ensure store merchandising follows visual direction and product presentation standards; adapt merchandising direction to the store layout, adjacencies, and needs.
Direct, teach, and train associates to execute company merchandising direction accurately, promptly, and to brand standards.
Lead in-store pricing activities and ensure price changes, sign changes, and ticketing procedures are completed accurately and efficiently.
Support loss prevention by educating associates, monitoring daily activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and how to use company tools and resources.
Manage with integrity and honesty and foster teamwork in an engaged and inclusive culture.
Exercise sound judgment and discernment when making decisions and involve appropriate partners as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop a customer-service mindset, including anticipating customer needs and resolving issues satisfactorily.
Ensure strong store operational standards, shortage mitigation, accurate pricing, proper signing, and merchandising presentation.
Monitor and adjust resources in response to customer needs and workload demands.
Assess key performance indicators to make informed decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising associates.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies and ensure the safety of associates and customers.
Perform other responsibilities as assigned.
Complete company training programs and comply with dress code requirements.
Maintain prompt and regular attendance and meet scheduling requirements.
Perform the job in accordance with physical requirements, including lifting, climbing, bending, reaching, and standing or walking for the duration of a scheduled shift.

Benefits

Paid time off (PTO)
Vacation Buy Program
Parental leave
Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability programs
Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
401(k)
Flexible Spending Accounts
Associate discount programs with Kohl’s partners
Life insurance
Pet insurance
Other protection programs
Legal assistance
Adoption assistance