Assistant Store Manager

Ross Stores•Holbrook, NY

4d•$22 - $33

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows Company policies related to customers, associates, and merchandising, and learns all phases of Store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire Store operation to ensure Company standards and best practices are consistently met. The role directly supervises all non-exempt Associates and supports Store performance, staffing, payroll, expense control, safety, customer service, merchandising, and loss prevention.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use Store equipment, including PDTs, registers, and PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead Company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing Store reports, evaluate controllable expenses and overall Store performance, and communicate variances from Company standards to the Store Manager.
Ensure Associates are scheduled to meet business objectives and comply with scheduling requirements; administer payroll tasks, including daily punch edits, Sunday payroll transmission, and reporting as needed.
Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of Associate cleaning tasks throughout the Store, including restrooms.
Accept special assignments as directed by Leadership.
Assist with recruiting, hiring, training, and developing non-exempt Associates; communicate Associate Relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Practice safe behaviors, ensure Associates understand emergency operating procedures, maintain compliance with Company safety policies, and assist with monthly safety meetings.
Treat Customers, Associates, and other leaders with respect; demonstrate courtesy, friendliness, and professionalism; and recognize Associates through Company programs.
Execute Customer service and Merchandise Presentation programs through Associate training and supervision; coach Retail Associates to provide efficient, friendly service throughout the Store.
Represent and support the Company brand, model and reinforce the Company Dress Code, and maintain a clean, neat, easy-to-shop environment and high housekeeping standards.
Ensure merchandise recovery, sizing, markdowns, presentation, and organization meet Company standards; manage merchandise processing to the sales floor within the expected timeframe.
Train Associates on Loss Prevention awareness and Store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer service presence on the sales floor and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.