Assistant Store Manager

Carter's • Springfield, PA

12d

About The Position

As an Assistant Store Manager at Carter’s, you will be a first point of contact for families and help customers find products for the important moments in their parenting journey. You will help foster a welcoming, inclusive, and safe environment for both employees and customers, and continually build your knowledge of product styles, features, and benefits.

The role supports the Store Manager in leading store operations and developing the team. This includes workforce management, customer service, coaching, recruiting and training, merchandising, promotional planning, and monitoring business and financial results. The position also helps maintain operational controls and reduce loss.

The schedule may include days, nights, weekends, and holidays, with at least two closing shifts per week. The role requires standing or walking for extended periods, climbing a ladder, and lifting up to 40 pounds, as well as frequent bending, stooping, reaching, pushing, and pulling.

Requirements

• A positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and help them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze business results and take action to improve performance by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Schedules designed to support work-life balance.
• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Education through the “Advance You” program, including tuition-free GED or bachelor’s degree opportunities and English as a second language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including programs to support growth in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED