Automotive MV Assistant Store Manager - Store 1700

Monro Inc.•Costa Mesa, CA

About The Position

The Assistant Store Manager is a full-time, hourly position with hours based on the needs of the business. As a store key holder, this role serves as manager on duty when the Store Manager is absent or business demands require it. The Assistant Store Manager helps manage the operations of an automotive retail service and repair store to meet or exceed service standards and achieve performance and profitability goals. The role helps ensure teammates provide exceptional five-star service through effective communication about vehicle issues and proposed solutions, while meeting guests’ expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments, and build relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting cleanliness standards and keeping it guest-ready.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time in accordance with operating standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions when business needs dictate.
Perform other duties as assigned and required by the direct supervisor.