Automotive MV Assistant Store Manager - Store 1719

Monro Inc.•Los Angeles, CA

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. As a store key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demands require it. The role supports management of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional five-star guest service through effective communication about vehicle issues and proposed solutions, and by meeting guest expectations for service timing and quality. The position also supports store operations, sales, workflow, inventory, team direction, and compliance with company and safety standards.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tires, services, and promotions; address guest sales, service, complaint, and adjustment needs; and build relationships that support satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Keep the store in excellent condition, clean, and consistently ready for guests.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures and applicable governmental, environmental, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions when business needs dictate.
Perform other duties as assigned and required by the direct supervisor.