Assistant Store Manager

Community Choice Financial Family of Brands•Glendale, AZ

13d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps run the store while developing leadership skills. The role includes account management, customer outreach, risk management, and supporting store operations. The position is based in person at TitleMax in Glendale, Arizona, and requires a full-time schedule of at least 40 hours per week, including weekends. The hourly wage is $19.25. The company notes that schedules and minimum hours may change by brand and at its discretion.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.
Must pass a background check, with results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work in person on a full-time schedule, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and assess risk for financial transactions.
Evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop business, and maintain customer relationships.
Oversee account management and recovery, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, such as on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store or community events.
Maintain store security protocols and follow opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance.
Work effectively in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain regular, in-person attendance on a full-time schedule, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Enrollment in a key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health savings or flexible spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program services for employees and family members.
Free access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off starting at 12 days in the first year and increasing with tenure.