Assistant Store Manager

Land Of Lincoln Goodwill Industries • Jacksonville, IL

13d

About The Position

The Assistant Store Manager works with the Store Manager to manage store operations, including donation collection and processing, sales, staff management, financial performance, and loss control. The role requires honesty, integrity, and transparent, ethical business practices. It is a developmental position intended to prepare the employee to advance to a Manager role.

The Assistant Store Manager oversees operations when the Store Manager is absent, directs employees and volunteers, helps develop staff, supports staffing and budget activities, and contributes to the store’s financial performance and quality control. The role also involves cash handling, maintaining equipment and facilities, housekeeping, filling in for store staff, and occasional travel within LLGI’s territory.

The position works in a light industrial or warehouse environment with exposure to heat, cold, and allergens. It involves handling and moving donated goods and equipment, standing for extended periods, and carrying out varied physical tasks. The role is safety-sensitive. LLGI describes its workplace as diverse and inclusive and offers employee benefits; details are available through the company’s careers page.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality-control tasks; retail experience is preferred.
• Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
• CPR/First Aid certification, or ability to obtain certification within six months of employment.
• Basic knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and ability to use other software such as payroll and point-of-sale systems; listed as preferred.
• Ability to work independently while fostering a strong team atmosphere.
• Clear verbal and written communication skills.
• Sensitivity and ability to communicate with a diverse population, and promote diversity and inclusion.
• Ability to interact with people in a way that respects their dignity, privacy, and confidentiality.
• Consistent attendance and punctuality on scheduled workdays.
• High level of professionalism, integrity, business conduct, and ethical behavior.
• Commitment to LLGI’s mission, vision, and values.
• Ability to lift or move up to 50 pounds and handle donated goods on shelving, racks, and other fixtures.
• Ability to push or pull clothing racks weighing at least 150 pounds and carts averaging 150 pounds.
• Ability to bend and reach into five-foot-high gaylords to remove clothing and housewares.
• Manual dexterity to operate cash registers and tagging guns and fasten or unfasten buttons, snaps, and zippers.
• Ability to stand for long periods and perform extended combinations of physical tasks including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, pulling, sorting, and hanging items.
• Visual acuity to evaluate donated items for quality and ability to identify undesirable odors in donations.
• Willingness to work in a light industrial or warehouse environment with exposure to heat, cold, and allergens.
• Ability to complete occasional travel to other stores and job sites.

Nice To Haves

• Retail experience.
• Basic knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and ability to use payroll and point-of-sale software.

Responsibilities

• Oversee store operations in the Store Manager’s absence.
• Direct store employees’ and volunteers’ activities to ensure sales transactions and donated goods are accurately processed and reported.
• Communicate the organization’s mission, vision, and values and promote diversity.
• Train, coach, and provide feedback to help staff develop their skills.
• Ensure store staff follow policies and procedures.
• Assist the Store Manager with recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues.
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss-control concerns to the Store Manager promptly.
• Manage time effectively and monitor retail staff time to ensure work is completed.
• Take responsibility and accountability for completing job duties.
• Ensure proper maintenance and care of equipment, machinery, and facilities.
• Follow housekeeping standards and maintain a clean, organized sales floor.
• Work with the Store Manager to develop and manage the store budget.
• Assist the Store Manager in maximizing financial performance and achieving desired results.
• Maintain quality control in retail operations.
• Contribute to team success by involving others in work processes, decisions, and actions.
• Perform bank deposits and related cash-handling duties.
• Fulfill safety captain duties when no designated safety captain is present.
• Fill in for store staff as needed.
• Travel to locations within LLGI’s territory to support organizational needs.
• Perform other tasks as assigned.

Benefits

• LLGI states that it offers a variety of employee benefits and directs candidates to its careers page for details; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED