Assistant Store Manager

Carters Inc. • Memphis, TN

13d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families and help customers find products for their parenting journey. You will foster a welcoming and inclusive environment, build product knowledge, deliver customer service, and support the Store Manager in leading store operations and developing the team. The role involves workforce management, sales-floor leadership, business analysis, merchandising, operational controls, and helping improve store results.

Requirements

• A positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, including a minimum of two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze the business and take action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree through the Advance You program
• English as a second language learning
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Professional and personal development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED