Assistant Store Manager

Community Choice Financial Family of Brands•Swainsboro, GA

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience helping run a store. The role develops leadership skills through account management, customer outreach, risk management, and support of store operations. It is performance-driven and offers opportunities for professional development and career advancement. The position is based in person at the TitleMax store in Swainsboro, Georgia. It pays $16.00 per hour and requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability. The role includes customer service, financial transaction processing, account recovery, team support, store security, compliance, and maintaining the store environment.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must pass a background check, with results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and help maximize customer success.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data for compliance purposes.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity-theft protection, legal services, and pet insurance.
Employee Assistance Program with free access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.