Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in all aspects of store operations, including managing employees, delivering excellent customer service, and maximizing sales. The role helps develop and implement strategies to improve store performance and profitability while maintaining a positive, welcoming environment for customers and employees. It is a development role for people aspiring to become a Retail Store Manager. The position involves managing daily store operations, including inventory, cash handling, staffing, customer service, and cleanliness. Most business hours are spent on the sales floor greeting customers, coaching employees, and running the business. The Assistant Store Manager opens and closes the store and must be able to work full-time hours, including evenings, weekends, and holidays.
Requirements
- At least 21 years old.
- Completion of a high school degree.
- Knowledge of written communication, customer service, Microsoft Office, store operations, and basic addition and subtraction.
- Must be flexible to work weekends and holidays.
- Must be flexible to work 12-hour shifts at times.
- Must be able to stand for long periods.
- Must be able to lift up to 50 pounds.
Responsibilities
- Assist in recruiting, interviewing, selecting, and retaining store employees.
- Assist in managing and developing store employees for optimal performance in sales and store operations.
- Assist in developing the team's selling skills.
- Educate the team about products sold in the store.
- Help ensure the store operates smoothly and efficiently by managing inventory, monitoring expenses, executing promotional strategies, and scheduling employees.
- Provide excellent customer service by handling inquiries and complaints, resolving issues, and ensuring a positive shopping experience.
- Obtain product knowledge and stay aware of current product launches and promotions.
- Build relationships with customers to suggest products.
- Meet or exceed store sales and operational goals.
- Collaborate with the Store Manager and other employees to meet or exceed operational and financial targets.
- Maintain a safe, clean, and organized store environment and implement and enforce company policies and procedures.
- Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including process improvements, training, marketing strategies, and product offerings.
- Manage daily store operations, including inventory, cash handling, staffing, customer service, and cleanliness.
- Spend most business hours on the sales floor greeting customers, coaching employees, and running the business.
- Open and close the store.
Benefits
- Health, dental, vision, and life insurance effective after 60 days of employment.
- 401(k) after 90 days of employment.
- Merchandise discounts.
- Development and growth opportunities.
- Monthly bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
