Assistant Store Manager

Staples • Smyrna, TN

4d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customers’ needs, and grow the business. They guide their teams in being positive, inclusive, and collaborative while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. The role is responsible for developing a high-performing team, attaining sales and service goals, supporting store operations and cost control, and serving as Floor Leader. The position is full-time and eligible for a bonus plan. Compensation is based on qualifications and experience.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, planning, and adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict reasonably, cooperatively, and without confrontation.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
• Coach, train, and use role-playing to help the team deliver results.
• Attain sales and services goals, profit margin goals, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities in the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changing business needs and responsibilities.

Benefits

• Generous paid time off.
• Career development program.
• Weekly pay.
• Bonus plan eligibility.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed