Assistant Store Manager

Ross Stores•Mount Juliet, TN

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies for customers, associates, and merchandising. The role is responsible for learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance and operating requirements, including analyzing reports, communicating variances, scheduling associates, complying with applicable regulations, completing payroll administration, and managing expenses and payroll hours. It also assists with recruiting, hiring, training, developing, and supporting non-exempt associates; maintaining a safe and secure environment; delivering customer service; maintaining store standards and presentation; processing and merchandising products; and supporting loss prevention and inventory activities. The Assistant Store Manager directly supervises all non-exempt associates. The role requires evening and weekend availability and involves extensive standing, walking, and movement around the store, as well as using store and janitorial equipment and occasionally pushing, pulling, or lifting more than 25 pounds.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with State, Local, and Federal regulations and company personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Complete payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments directed by Leadership.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to current business trends.
Ensure associates understand emergency operating procedures, follow safety policies, and maintain a safe environment for associates and customers; assist with monthly safety meetings.
Model respectful, courteous, friendly, and professional conduct and recognize associates using company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates in service across registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards; teach, assign, and follow up on tasks.
Manage merchandise processing to the sales floor within expected company timeframes.
Train associates on loss prevention awareness and store shortage goals; maintain customer service presence and loss prevention awareness on the sales floor.
Safeguard confidential information, cash, credit card information, and merchandise, demonstrating integrity and honesty.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.