Assistant Store Manager
Sun Auto Tire and Service•Columbus, MS
About The Position
Delta World Tire is an independent tire dealer offering tires, automotive repair, and preventative maintenance. The Assistant Store Manager is responsible for managing, selling, and promoting the products and services offered by Delta World Tire while following the company’s store standards and expectations. The role involves assisting customers with service needs, communicating recommendations and estimates, tracking repairs and parts, and supporting customer satisfaction.
Requirements
- High school diploma or equivalent.
- Professional appearance and proven ability to work in a process-driven environment.
- Valid driver’s license and ability to pass an MVR/background check screening.
- Possess a State Inspector License or be able to obtain one within 30 days of hire.
- Possess ASE Certified Service Consultant Certification or be able to obtain it within 90 days of hire.
- Ability to work a minimum of five days, including weekends.
Nice To Haves
- Prior experience as a Service Advisor is highly preferred.
Responsibilities
- Greet customers promptly and professionally in person and by telephone using the company’s standardized customer service techniques.
- Listen to and document customer concerns, inspect vehicles, and review service history to identify and verify service needs.
- Recommend services in line with the employee’s level of knowledge.
- Clearly explain additional recommendations from Automotive Technicians and document recommendations in customer files.
- Promote appropriate services, parts, and accessories by demonstrating knowledge of products and associated service requirements.
- Provide accurate quotes, including cost and completion time, for customer-approved services.
- Update customers throughout the day on the status of their services.
- Follow checkout procedures, including reviewing the completed multi-point inspection and explaining applicable warranties.
- Conduct post-repair and declined-service follow-up calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- Perform other duties as assigned.
Benefits
- Competitive bi-weekly pay
- Tuition reimbursement up to $3,000 annually
- Paid vacation and sick time
- Six paid holidays
- Medical, dental, and vision insurance
- Company-paid life insurance
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
