Assistant Store Manager

Extra Space Storage • Austin, TX

5d

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure facilities meet cleanliness standards and deliver operational excellence, while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position involves working between multiple stores in the district. This location is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor work, including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Bilingual Spanish.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness, including the office, storage buildings, and surrounding areas, through tasks such as sweeping, mopping, and grounds maintenance.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns involving billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED