Assistant Store Manager - Customer Service/Retail - Sonoma
FRIEDMANS HOME IMPROVEMENT•Sonoma, CA
•$80,000 - $84,000•Onsite
About The Position
Friedman’s Home Improvement is seeking an Assistant Store Manager for its Customer Service/Retail operations at the Sonoma retail store. The role provides leadership and mentorship to Team Members and supports processes and policies throughout the store. Prior hardware-store knowledge is not required. The position is exempt, and hours are scheduled to meet retail business needs, Sunday through Saturday, including holidays and weekends as needed.
Requirements
- Advanced education or training from a college or university, with 5+ years in a retail environment, or an equivalent combination of education and experience.
- At least a mid-level management background with exceptional supervisory skills.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Proven ability to lead, develop, and grow a team.
- Strong organizational and communication skills.
- Ability to work holidays and weekends as needed.
- Ability to work hours that meet retail business needs, Sunday through Saturday.
Nice To Haves
- Experience with Microsoft D365.
Responsibilities
- Oversee departments of 20–40 Team Members, depending on business channel and assignment scope.
- Develop future organizational leaders by training Team Members on policies, standard operating procedures, product knowledge, and related duties.
- Understand the voice of the customer and resolve opportunities to improve the organization.
- Build advanced knowledge of products, software systems, and operational procedures, and coach and mentor Team Members.
- Move throughout the sales floor and departments to assist Team Members while serving as Manager on Duty.
- Perform store opening and closing duties.
- Use sales reports, labor reports, margin erosion information, and managed labor practices.
- Interview, hire, and train new Team Members.
- Plan, assign, and direct daily workflow within the business channel.
- Manage performance by writing reviews, recognizing contributions, and providing feedback to Team Members.
- Develop and maintain strong cross-functional relationships.
- Follow issues through to resolution.
Benefits
- Bundled benefits.
- Eligibility for a discretionary bonus.
- Employee discount.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
