Assistant Store Manager

Genuine Parts Company•Bedford, OH

26d

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and strengthen its position as the dominant parts supplier in the market. The Assistant Store Manager oversees store operations, ensuring tasks such as counter sales, inventory and receiving, delivery coordination, and housekeeping are completed by coaching team members, monitoring progress, and assisting directly when needed to maintain standards, coverage, and continuity. This role is a developmental pathway to becoming a Store Manager. It may require overtime based on business needs, as well as keyholder responsibilities for opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advisory capability, people metrics, and store metrics.

Requirements

High school diploma or equivalent.
Automotive after-market service industry or hobby/DIY experience, or willingness to learn about automotive products and the industry.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.
Ability to perform the physical demands of the role, including extended standing and walking, lifting and moving parts and equipment up to approximately 60 pounds, and frequent bending, stooping, and reaching.
Ability to use ladders or stools and equipment such as hand trucks, dollies, and hydraulic lifts.
Visual accuracy for identifying part numbers and sequences, along with multitasking and attention to detail.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience store.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and step in when needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.