Assistant Store Manager

CNG Holdings•Mount Pleasant, SC

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, and supports store cash-management activities. The position requires travel to stores within an assigned district, and may include travel to neighboring districts or overnight travel. The employee must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently demonstrate the company’s core values: accountable, inclusive, transparent, and focused.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers on the product portfolio, presenting options for products and services that meet their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from a secure safe to a cash drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts with store sales reports at the end of the day and help resolve overage or shortage discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to all stores within the assigned district using a personal vehicle, and potentially travel to neighboring districts or overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.