Assistant Store Manager

Ross Stores • Ventura, CA

28d • $21 - $33

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies related to customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are met. The role supports store performance, staffing, payroll, associate development, expense control, safety, customer service, merchandise presentation and processing, and loss prevention. It directly supervises all non-exempt associates.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches while working.
• Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
• Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
• Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments from leadership.
• Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist in recruiting, hiring, training, and developing non-exempt associates.
• Communicate associate relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours in line with plan and current business trends.
• Promote safe behaviors, ensure associates understand emergency procedures, uphold company safety policies, and assist with monthly safety meetings.
• Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism; recognize associates through company programs.
• Execute customer service and merchandise presentation programs through associate training and supervision.
• Supervise and coach retail associates in providing efficient and friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
• Maintain housekeeping standards with contracted maintenance personnel and store associates.
• Ensure merchandise recovery, sizing, and markdowns meet company standards through instruction, task assignment, and follow-up.
• Ensure merchandise is presented and organized according to company guidelines, and manage timely processing of merchandise to the sales floor.
• Train associates on loss prevention awareness and store shortage goals; demonstrate integrity, protect confidential information and property, and comply with the Loss Prevention Awareness Program.
• Maintain a strong customer-service presence on the sales floor and heightened awareness of loss prevention through customer and associate engagement.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
• Use store equipment, including PDTs, registers, and PCs, as required.
• Perform the physical activities required for store work, including standing, walking, moving around the store, bending, squatting, kneeling, climbing, carrying, reaching, stooping, and occasionally pushing, pulling, and lifting more than 25 pounds.
• Directly supervise all non-exempt associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed