Assistant Store Manager

Natural Grocers•Conifer, CO

About The Position

The Assistant Store Manager is the second person in charge of the store and is responsible for its successful operation and profitability, including training, directing, and monitoring department staff. The role supports the Store Manager in managing store personnel and operations, delivering customer service, maintaining product availability and presentation, and meeting sales and profitability expectations. The manager is expected to provide professional leadership, remain hands-on, and adapt to changing work demands. The position works a schedule based on store needs, including evenings and weekends, and is scheduled for 45 hours per week. The manager spends at least 75% of the time on the sales floor assisting customers, directing staff, and attending to departments.

Requirements

High school diploma or GED.
1–2 years of management experience in grocery and/or related retail; natural foods industry experience is a plus.
Ability to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing and obtain certifications required by state or county law.
Must be able to obtain forklift certification.
Maintain current food safety certifications through continuing education and register with the appropriate agency if applicable.
Sense of urgency and strong organizational skills.
Excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

Experience in the natural foods industry.

Responsibilities

Greet and serve customers according to company standards, handle complaints and special orders according to policy, and ensure the store is inviting, shoppable, and appropriately stocked.
Answer the phone according to company standards and spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to departments.
Train staff to provide exemplary customer service and hold them accountable for service standards.
Ensure store performance meets or exceeds expectations for sales, sales per labor hour, average ticket, customer count, Produce cost of goods sold, and EBITDA.
Order products from appropriate vendors to obtain discounts and maintain margins; monitor in-stock conditions and product mix; bring in new products according to policy; rotate and stock perishables; and manage markdowns according to company standards.
Assist the Store Manager with hiring, training, and managing personnel; assign tasks; and ensure tasks are completed.
Maintain accurate master and daily schedules, post schedules on time, assign daily tasks using company task sheets, and coordinate staff sharing and coverage with department managers.
Cross-train staff to work across areas, develop product knowledge, and use store resources to answer customer questions.
Assist with staff performance evaluations and appropriate wage increases; interview and hire for store needs; and address performance or disciplinary issues promptly with Human Resources as appropriate.
Communicate clearly with store staff, help conduct monthly staff meetings, and post company information and announcements.
Ensure safety guidelines are followed and Ulti-time edits are completed promptly.
Assist the Store Manager with training, coaching, and developing personnel, including encouraging staff to increase nutritional and product knowledge.
Ensure customer questions are answered according to company standards and policies, including appropriate use of Structure/Function statements and statements of nutritional support.
Complete operational responsibilities such as daily schedules, checklists, opening and closing; complete store paperwork and reports on time, including the Monthly Manager's Report; and accurately complete the DSR and Manager's Cash.
Respond to department manager calls while on duty and assist with lunch and break coverage.
Occasionally manage disruptions to daily business, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Work evenings and weekends as required by store needs and complete the scheduled 45-hour workweek.
Follow communications and directions from the home office, support its decisions, and complete assigned work accurately.
Perform other hands-on tasks as needed to get the job done and support the company.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.