Assistant Store Manager

Hustler Hollywood • Chicago, IL

22d • Onsite

About The Position

The Assistant Store Manager supports the Store Manager in achieving company goals and initiatives by driving sales, developing talent, and ensuring execution. The role represents the brand professionally, delivers exceptional customer service, and communicates consistent expectations to team members. The Assistant Store Manager serves as Manager on Duty when the Store Manager is away and is expected to demonstrate the interest and ability to become a Store Manager. Open availability is required, including weekends and scheduled store closings.

Requirements

• At least 2 years of manager experience in a specialty retail store with relevant traffic and volume preferred.
• Proficiency in Word, Excel, and PowerPoint, and ability to adapt to additional software programs.
• Broad knowledge and perspective of the retail landscape.
• Open availability, including weekends (Friday, Saturday, and Sunday).
• Commitment to two store closings per week, including one Friday or Saturday closing.
• Ability to use a retail POS system and inventory scanner.
• Ability to make change using American monetary units.
• Ability to understand and interpret moderately complex financial reports.
• High school diploma or GED required.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Ability to solve complex situations effectively and efficiently, including dealing with difficult and/or troubled clients.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to build positive working relationships.
• Ability to express ideas clearly and succinctly via email, memos, and reports.
• Must be at least 18 years old.
• Ability to perform the essential job functions with or without reasonable accommodations.

Responsibilities

• Serve as Manager on Duty and perform the Store Manager’s responsibilities when the Store Manager is away.
• Work alongside employees at all levels and model high standards to protect the integrity of the brand.
• Assist with and coach Sales Associate training on the sales floor; monitor compliance with standard operating procedures and promote communication and teamwork.
• Manage rest and meal break schedules and ensure all zones are covered.
• Foster a positive work environment and provide timely, direct, and honest feedback.
• Assist the Store Manager with company standards for merchandise presentation, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
• Assist with store security, including checking bags and monitoring fitting rooms.
• Protect company assets by ensuring adherence to Loss Prevention procedures and policies.
• Ensure store staff are treated professionally, courteously, and respectfully.
• Assist in planning and executing floor sets efficiently, following company guidelines and encouraging collaboration.
• Maintain knowledge of inventory management procedures.
• Represent the company professionally and positively.
• Share sales, merchandising, stocking, and inventory knowledge and best practices with the team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED