Assistant Store Manager

Goodwill Industries of New Mexico•Santa Fe, NM

1d•Onsite

About The Position

Goodwill Industries of New Mexico is hiring an Assistant Store Manager to support the successful operation of a retail store. The role involves customer service, employee training, and assisting with the planning, coordination, and direction of daily store activities. The Assistant Store Manager works with the Store Manager to supervise employees and support store operations, while helping integrate people with barriers to employment into the retail setting. The position offers a starting wage of $18.25 per hour and guarantees 38 hours per week.

Requirements

High school diploma or GED.
Three years of progressive retail work experience, including one year of supervisory experience, or an equivalent combination of education and experience.
Ability to pass a criminal background check and drug test.
Valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, a dependable vehicle, and a clean driving record.
Knowledge of organizational practices, policies, procedures, and compliance requirements.
Knowledge of and compliance with safety policies and procedures.
Knowledge of visual merchandising and sales promotion.
Knowledge of basic math, accounting, and cash management.
Skill in increasing sales and profitability and supervising assigned staff.
Skill in operating word-processing, spreadsheet, and database software programs.
Ability to maintain confidentiality and motivate employees.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to communicate efficiently and effectively verbally and in writing, and to read, write, and understand English.
Ability to provide excellent customer service and maintain good working relationships with people from varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and varied work schedules, work independently, manage time, handle multiple tasks, and meet deadlines.

Responsibilities

Adhere to Goodwill’s attendance and punctuality policies.
Provide excellent customer service and help create a positive public image through a clean store, attractive displays, and presentable, personable staff.
Respond to and resolve customer complaints and inquiries.
Communicate merchandise shipment concerns, operational progress, concerns, and problems to the Store Manager.
Ensure the store opens and closes on schedule and follow appropriate security precautions.
Ensure store personnel understand and follow loss prevention policies and procedures.
Assist with administrative and clerical tasks, including ordering supplies, handling mail, and handling cash according to store procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports; ensure deposits are made as required.
Monitor merchandise and supply levels, adjust as needed, and ensure weekly merchandise pulls are completed.
Oversee the quality of goods placed on the sales floor.
Integrate people with barriers to employment into the retail store setting.
Reconcile cash with sales receipts, maintain operating records, and prepare accounting records.
Assist with employee scheduling and accurately record hours worked.
Supervise the sales floor, cashier functions, processing area, and donation center to ensure accountability.
Assist the Store Manager with personnel actions, including performance reviews and disciplinary actions, with guidance from Management and HR.
Perform Retail Associate duties as needed.
Ensure HIPAA compliance and the safety of persons served and staff under the employee’s supervision.
Maintain CARF compliance and standards, implement CARF standards in programs, and follow professional ethics and the Code of Conduct/Business Ethics policy.
Maintain the confidentiality of privileged information.
Perform other incidental and related duties as assigned.
In conjunction with the Manager, directly supervise employees and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Train employees; plan, assign, and direct work; assist with performance appraisals; reward and discipline employees; and help address complaints and resolve problems with guidance from management.