Assistant Store Manager

Follett Corporation•Philadelphia, PA

About The Position

The Assistant Store Manager supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and brand and operational excellence while ensuring the team delivers an engaging customer service experience. The Assistant Store Manager mentors and develops team members, monitors financial metrics and store performance, and supports overall store operations. The position requires availability that meets business needs and consistent demonstration of Follett Values: One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion. The role also requires proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. The Assistant Store Manager supervises sales team members, supports customer service, sales, merchandising, inventory, cash handling, store reporting, and shrink prevention. The position is a keyholder role with opening and closing responsibilities. Minimal travel of less than 10% is expected. Follett Higher Education is a drug-free workplace environment.

Requirements

Computer literacy and general computer skills.
Ability to organize and prioritize workload.
Effective verbal and written communication.
Availability that meets business needs.

Nice To Haves

Associate's degree or equivalent preferred.
0–5 years of retail or bookstore experience preferred.
Prior supervisory experience preferred.

Responsibilities

Supervise sales team members, including full-time, part-time, and temporary staff; schedule their work hours and train new and seasonal team members.
Ensure sales team members follow company and store policies, procedures, and standards.
Perform onboarding procedures for new hires.
Maintain merchandising and promotion standards and create displays.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Partner to create and maintain a hassle-free, solutions-based customer service culture and exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operate the cash register and store computer to accept payments, place orders, and make changes while following safe cash-handling procedures, including balancing cash drawers and preparing bank deposits.
Stock shelves and take inventory according to the store schedule.
May clean and straighten the store, including shelves, displays, and register areas.
May cover other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping and receiving, textbooks, and other departments.
Serve as a keyholder and perform opening and closing responsibilities.
Calculate deposits; count cash drawers and the safe; work with accounts receivable (CARRR); and help collect bad checks.
Balance cash, credit cards, and checks against register tapes.
Check invoices against purchase orders and credit memos against charge-backs for accuracy.
Compile data for end-of-month reporting.
Research accounts receivable problems and handle bad-check recovery.
Investigate cash drawer imbalances.
Enter and produce daily sales, month-end, and payroll reports.
Apply shrink-prevention practices and activities, including visible customer service.
Perform other duties as assigned.