Assistant Store Manager

Land Of Lincoln Goodwill Industries•Litchfield, IL

About The Position

The Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of store operations, including collecting and processing donations, sales, staff management, financial performance, and loss control. The role requires honesty, integrity, and transparent, ethical business practices. It is a developmental position intended to prepare the employee to advance to a Manager position. The Assistant Store Manager oversees store operations when the Store Manager is absent, directs employees and volunteers, supports staff development and performance management, helps maintain accurate sales and donation processing, and contributes to budget management and store financial results. The position also involves maintaining equipment and facilities, handling cash and bank deposits, supporting safety duties, filling in for staff, and traveling to other locations in the LLGI territory as needed. The role is performed in a light industrial/warehouse environment, with exposure to heat, cold, and allergens. It involves substantial standing, lifting, pushing, pulling, bending, reaching, and other physical tasks associated with sorting, processing, and merchandising donations.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality-control tasks; retail experience is preferred.
Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
CPR/First Aid certification, or ability to obtain certification within six months of employment.
Ability to travel occasionally to other stores and job sites.
Ability to work independently while fostering a strong team atmosphere.
Clear verbal and written communication skills.
Sensitivity and ability to communicate with a diverse population, and to promote diversity and inclusion.
Ability to interact with people in a manner that enhances their dignity, privacy, and confidentiality.
Ability to be consistently at work and on time on scheduled work days.
Professionalism, integrity, business conduct, and ethical behavior.
Commitment to LLGI’s mission, vision, and values.
Ability to lift or move up to 50 pounds and place items on shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords 5 feet high to remove clothing and housewares.
Manual dexterity to fasten and unfasten buttons, snaps, and zippers, and to operate cash registers and tagging guns.
Ability to stand for long periods and perform extended combinations of physical tasks, including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality.
Ability to identify odors when evaluating donations.

Nice To Haves

Basic knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel.
Ability to use other software, such as payroll and point-of-sale systems.
Retail experience in a leadership or oversight role.

Responsibilities

Oversee store operations in the Store Manager’s absence.
Direct store employees and volunteers to ensure sales transactions and donated goods are processed and reported accurately.
Communicate the organization’s mission, vision, and values, and promote diversity.
Train, coach, and provide feedback to help staff strengthen and develop their skills.
Ensure store staff follow policies and procedures.
Assist the Store Manager with recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues.
Demonstrate leadership and positive role modeling for retail staff.
Report loss-control concerns to the Store Manager in a timely manner.
Manage time effectively and monitor retail staff time to ensure work is completed.
Take responsibility and accountability for completing job duties.
Ensure proper maintenance and care of equipment, machinery, and facilities.
Follow housekeeping standards and maintain a clean, organized sales floor.
Collaborate with the Store Manager to develop and manage the store budget.
Assist the Store Manager in maximizing financial performance and achieving desired results.
Maintain quality control in retail operations.
Contribute to team success by involving others in work processes, decisions, and actions.
Perform bank deposits and related cash-handling duties.
Fulfill safety captain duties when there is no designated safety captain.
Fill in for store staff as needed.
Travel to locations within the LLGI territory to support organizational needs.
Perform other tasks as assigned.