Assistant Store Manager

Royal Farms•Pottstown, PA

28d

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributing to short-term planning and strategy that drive store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team to maintain continuity of service, results, and culture, helping create a high-performing environment centered on fairness, respect, customer satisfaction, and operational excellence. The position supports customer service and community engagement, team recruiting and development, operational compliance, and store business performance. It is a full-time, hourly role with performance-based incentives. The anticipated annual earnings are $42,000–$55,000, based on a 40-hour workweek and on-target incentive achievement; the stated hourly pay range is $24–$26. Actual earnings may vary based on hours worked, performance, experience, and location.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills, including the ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Open availability to work mornings, evenings, overnights, weekends, and holidays according to business needs.
Ability to lead, coach, and support a team in a fast-paced, customer-facing environment.
Ability to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Reliable transportation and regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

An associate’s (two-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
A current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, including a friendly environment, strong product knowledge, and consistent service standards.
Develop team members’ ability to deliver welcoming, efficient, and consistent customer service.
Partner with the Store Manager to plan and execute initiatives that improve customer satisfaction, sales performance, and community connection.
Build positive local community relationships, respond to customer feedback, and support company outreach efforts.
Ensure proper execution of marketing programs, promotions, and other customer-facing initiatives.
Support recruiting, onboarding, training, and continuous development of the retail team.
Partner with the Store Manager to communicate and train employees on new initiatives, promotions, products, policies, processes, and safety equipment.
Coach and provide feedback to associates, recognize strong performance, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Ensure consistent execution of company rules, policies, procedures, and systems, including compliance related to people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager on short- and long-term strategies supporting sales, profitability, and operational goals.
Provide insights and recommendations to help the store meet performance targets and execute company programs and policies efficiently.
Follow safety, security, and operational procedures in SOPs and training materials.
Uphold the company mission, core values, and brand standards, including integrity, accountability, and operational excellence.
Perform other projects and duties as assigned.
Supervise all store employees.