Assistant Store Manager

O'Reilly Auto Parts•Phoenix, AZ

12d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The role includes leading customer service and sales activities, supporting team member development and hiring, and ensuring customer transactions, orders, merchandise, communications, and store procedures are handled according to company policy. The Assistant Store Manager also performs store opening and closing duties and helps maintain the building, parking lot, signage, equipment, and delivery vehicles. O’Reilly Auto Parts describes a promote-from-within philosophy and offers competitive wages, paid time off, stock purchase and retirement plans, insurance, wellbeing programs, educational assistance, and career-growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise showroom customer-service levels and team member execution of customer-service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting, interview scheduling and participation, candidate evaluation, and selection of qualified team members.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies regarding posted work schedules, management approval of changes or deviations, and clocking in and out.
Perform store opening and closing duties, including day-end procedures, securing money and deposits, preparing bank deposits as needed, activating night security lights, locking and securing the building, arming or disarming security alarms, and securing delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.