Assistant Store Manager - On Field Operations

DICK'S Sporting Goods • Natick, MA

21d • $66,000 - $92,400

About The Position

The Assistant Store Manager – On Field Operations leads on-floor execution of merchandising, pricing, and signage across customer-facing areas of the store. The role ensures strong product presentation and consistent execution to directly enhance the athlete experience. Working with the Store Manager, this leader contributes to business planning and long-term store operations, manages and develops Captains (Supervisors), supports the broader store team, and maintains company, safety, and service standards.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience required.
• Candidates must keep cameras on during virtual interviews; AI tools may not be used during any part of the interview process.
• Offers are contingent on a satisfactory background check, which may include ID verification.

Responsibilities

• Collaborate with the Store Manager on full-year business growth plans, including forecasting and planning 90 or more days ahead; identify store opportunities and validate operational programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team; support performance management, annual reviews, promotions, and accountability for compliance with company policies and procedures.
• Ensure compliant execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment; model service, selling, and leadership behaviors that improve the athlete experience.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to serve athletes through coaching, motivation, exposure, stretch assignments, and development plans.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans; oversee payroll and scheduling to meet budget goals and respond to athlete traffic and sales trends.
• Partner with the Store Manager and Captain team on hiring strategies; own hiring decisions for Captains and make hourly hiring and termination decisions based on Captain recommendations; coach Captains on interviewing, hiring, and team building.
• Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies; uphold store safety, loss prevention, and standard operating procedures, and ensure a welcoming and respectful environment.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Compliance with state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED