Assistant Store Manager

Goodwill of Central and Northern Arizona•Prescott, AZ

1d•Onsite

About The Position

The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona retail store and may assist with production-room operations. The role supports Goodwill’s mission of ending unemployment through effective people leadership, customer service, store operations, financial management, inventory control, donation processing, and Team Member training and development. The position serves as a key holder, closing shift manager, and backup to the Store Manager. Travel to other GCNA locations, attendance at training and development classes, and transfers between stores may be required based on business needs.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to achieve sales-budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations.
Ensure Retail Store Associates and the Customer Service Manager are well-trained and fulfill their duties and responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs arise.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.